Duties & Responsibilities

Communication:

• Outstanding amounts on accounts
• Agreements on outstanding amounts
• Supervise Credit Control personnel with regard to customer queries.

Reporting:

• Collection rate
• Age analysis
• Number of notices send out and figures for cut-offs and reconnection of services
• Draft report to Municipal Manager in connection with outstanding accounts of employees and Councillors

Daily tasks -  Credit Control:

• Ensure implementation of credit control policy and correct interpretation of the policy.
• Ensure consistent application of credit control procedures to clients with outstanding amounts on their accounts.
• Notify personnel, by written memo’s, of decisions taken on meetings or by Council
• Regular visits to credit control personnel to assure the correct interpretation of the Credit Control- and Indigent Policies as well as other problems they may have.
• Receive and Process indigent applications. Implement Indigent subsidies and keep a register and ensuring it is updated

Handle Attorney handovers

• Handle all accounts handed over to the attorneys and ensure monthly reporting is received from attorneys.