Information and Communication Technology (ICT)

Position / Job Description :	Network Administrator
Name :	Z. Prins
Contact number :	023 626 8201
E-mail address :	This email address is being protected from spambots. You need JavaScript enabled to view it.
Duties & Responsibilities Management of the ICT Department that consist of three (3) IT Technicians Responsible for ICT governance and formal controls over IT systems Updating ICT disaster recovery plans Updating of ICT Governance Framework ICT budget, project, strategic and network capacity planning Enforce and updating of IT policies (compliant to Auditor General) Liaise with ICT Service Providers and Vendors Management of Service Level Agreements (SLA) Legalisation of all software Responsible for support and maintenance of five (5) Municipal towns (Ashton, Robertson, Bonnievale, Montagu and McGregor) ICT infrastructure Responsible for support and maintenance of ICT Core Platform Maintaining the standards for server installations and applications Support, maintain and monitoring of all application/file servers Supporting Environment (Windows 2003/2008, Exchange, SQL, VMware, Hyper V, Citrix, Linux, SAN’s, Tape Library’s, Symantec, ISA, TM3 Monitoring) Administration and support of the LAN/WAN infrastructure Support and maintain 300 Active Directory end users Maintain and support Prepaid Electricity/Water system within municipal area Networking and Security on ICT Infrastructure (Monitoring the performance of the network and access control to the network) Ensure Backups and backup test restores Responsible for procurement of new hardware and software (does it meet existing standardisation requirements)

Staff Composition and Responsibilities:

• ICT department consist of 3 Technicians dedicated to support and maintain 300 end-users, 32 Application Servers and Networks.

Key Functional Areas of the ICT Department are as follows

• Application Development and Support:
• To provide software application support for end-users through analysis, research, evaluation, development, and integration of applications.

Assistance to end-users:

• To offer timely and efficient technical support to end-users.  Technical support after hours is provided to end-users / vending points for the Langeberg Municipality.

Technology Planning and Management:

• To provide effective management of the Langeberg Municipal technical resources through resource tracking, project management, clerical assistance, and managerial support.

Customer Satisfaction:

• To provide timely and effective technical assistance to Municipal departments.

Network and Security Support:

• To provide an efficient, secure, and reliable network infrastructure that supports data and/or voice requirements for the Langeberg Municipal service delivery initiatives.

Fiscal Planning and acquisition of IT Peripherals and Support:

• Consolidation of all needs assessments from departments into a workable format for prioritization by the Langeberg Municipal Council during the budgetary Process.

Vision and Objectives of ICT Department

• ICT Department is the innovative resource that continuously enhances Service Delivery using information and computing.
• We are dedicated to ensuring the integrity of data, improving Services Delivery, and fostering a bright technological future for Langeberg Municipality.
• To improve and enhance the ICT platform in alignment with the need for business to have higher productivity.
• To ensure that the business objectives of delivering services to the community are met by the Langeberg Municipality.