FINAL NOTICE: IMPLEMENTATION OF CREDIT CONTROL AND DEBT COLLECTION POLICY ON ARREAR ACCOUNTS

The municipality is in the process of implementing the approved credit control and debt collection procedures on arrear accounts. 

Account Holders are urged to settle their accounts by the payment due date as shown on the account. The payment due date of municipal accounts is shown on the municipal statement/invoice as the 15^th of the month the account is issued. This payment due date might vary if the 15^th of the month falls on a weekend or a public holiday.

The Credit Control and Debt Collection Policy permits the municipality to restrict, disconnect or discontinue any services if no payment is received in respect of arrears debt. Through this policy enhancement, the municipality is assisting residents to make suitable arrangements for outstanding accounts and to avoid having their electricity blocked when an account is in arrears.

We invite consumers to contact us to arrange a payment plan and prevent service limitations.

PRE-PAID ELECTRICITY USERS

The Credit Control and Debt Collection Policy specify how part of pre-paid electricity purchases are directly deducted and applied towards any outstanding arrears on your municipal account.

IF YOUR ACCOUNT IS IN ARREARS, YOUR PRE-PAID ELECTRICITY WILL BE RESTRICTED IN THE FOLLOWING WAY.

·         Duration of arrears on municipal account.

·         Percentage of pre-paid purchases automatically deducted towards crediting your arrears account.

·         Percentage of pre-paid purchases remaining towards electricity usage.

If no arrangement is in place, the full arrear amount, limited to 90% of the purchase amount issued by the customer, will first be deducted from the purchase amount before any money is allocated to the purchase of electricity.

When a payment arrangement is in place, the total due as per the arrangement of the purchase amount issued by the customer will first be deducted from the purchase amount before any money is allocated to the purchase of electricity.

CONVENTIONAL ELECTRICITY USERS

If payment is not received, or if an appropriate payment arrangement is not made by the due date, a notice may be issued under section 115 of the Systems Act. This notice will warn of a potential disconnection of the electricity supply 10 days after the date stated on the notice.

If payment is not received or a suitable payment arrangement is not made by the due date as shown on the notice, the supply of electricity will be disconnected. In respect of any arrear debt.

The supply of electricity will only be reconnected after the amounts specified on the notice, and any other debt, including the reconnection fee, have been paid or an arrangement acceptable to the Municipality has been made.

Disconnection of Services

·         50% of the outstanding debt for Business Consumer (Non-Residential) balance paid (6-month arrangement)

·         20% of arrears + Current account for Residential Households

·         10% of arrears + Current account for approve indigent households, including NPO and church

If you qualify for an indigent application, we encourage individuals to bring their supporting documentation so that staff can assist with the indigent application process.

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FINALE KENNISGEWING: IMPLEMENTERING VAN KREDIETBEHEER EN SKULDINVORDERINGSBELEID OP AGTERSTALLIGE REKENINGE

Die munisipaliteit is in die proses  om  die goedgekeerde  kredietbeheer- en skuldinvorderingsprosedures op agterstallige rekeninge te implementeer. Rekeninghouers word versoek om hul rekeninge teen die betaaldatum soos aangedui op die rekening te vereffen. Die betaaldatum van munisipale rekeninge is die 15de van elke  maand waarin die rekening uitgereik is. Hierdie datum kan verskil indien die 15de op 'n naweek of openbare vakansiedag val.

Die Kredietbeheer- en Skuldinvorderingsbeleid laat die munisipaliteit toe om dienste te beperk, af te sny of te staak indien geen betaling vir agterstallige skuld ontvang word nie. Deur hierdie beleidsverbetering, bied die munisipaliteit hulp aan die inwoners om die nodige reelings te tref vir agterstallige rekeninge en om optrede teen hulle te voorkom.

Verbruikers word dus vriendelik versoek om ons te kontak vir die nodige reelings om hul rekeninge te vereffen om sodoende te voorkom dat hul dienste  gestaak word.gestaak uit

VOORAFBETAALDE ELEKTRISITEITGEBRUIKERS

Die beleid bepaal dat 'n gedeelte van die  voorafbetaalde elektrisiteit wat aangekoop word, afgetrek en aangewend word om enige uitstaande skuld op u munisipale rekening te delg.

INDIEN U  REKENING AGTERSTALLIG IS, SAL U VOORAFBETAALDE ELEKTRISITEIT OP DIE VOLGENDE ONDERSTAANDE  OPSIES  BEPERK WORD:

- Tydperk van agterstallige skuld
- Persentasie van  koopkrag-aankope wat outomaties afgetrek word vir skuld
- Persentasie van koopkrag-aankope wat oorbly vir elektrisiteitsgebruik

Indien geen reëling getref is nie, sal tot 90% van die aankoopbedrag eers afgetrek en aangewend word vir elektrisiteit verbruik.  Indien 'n reeling getref is,  sal die  bedrag soos ooreengekom eers afgetrek word en die res vir elektrisiteit aankope aangewend word. 

KONVENSIONELE ELEKTRISITEITGEBRUIKERS

Indien betaling nie ontvang word nie, of indien geen toepaslike reëling getref word teen die vervaldatum nie, kan 'n kennisgewing ingevolge artikel 115 van die Stelselswet uitgereik word. Hierdie kennisgewing is om u in te lig en te waarsku dat die elektrisiteit  moontlik afgesny kan word  10 dae na die datum waarop die  kennisgewing uitgereik is.

Elektrisiteits-aansluiting sal slegs weer geimplimenteer  word nadat die bedrae op die kennisgewing, en enige ander skuld, insluitend die heraansluitingsfooi, betaal is of 'n aanvaarbare reëling met die munisipaliteit getref is.

Afsny van Dienste:
- 50% van uitstaande skuld vir Besigheidsverbruikers (Nie-residensieel) + 6-maande reëling
- 20% van skuld + huidige rekening vir residensiële huishoudings
- 10% van skuld + huidige rekening vir goedgekeurde behoeftige huishoudings, insluitend NPO's en kerke

Indien u kwalifiseer vir 'n deernis aansoek, versoek ons inwoners om hul ondersteunende dokumentasie saam te bring sodat personeel kan help met die deernis aansoekproses.

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ISAZISO SOKUGQIBELA: UKUPHUNYEZWA KOMGAQO-NKQUBO WOLAWULO LWETYALA NOKUQOKELELA AMATYALA KWII-AKHAWUNTI EZINEZITYALO

UMasipala uyaqhubeka nokuphumeza iinkqubo zolawulo lwetyala nokuqokelela amatyala kwi akhawunti ezinetyala. Abanini bee akhawunti bayacelwa ukuba bahlawule iiakhawunti zabo ngomhla wokuhlawula oboniswe kwi akhawunti. Umhla wokuhlawula iiakhawunti zika Masipala ngu-15 kwinyanga apho iakhawunti ikhutshiweyo. Lo mhla unokutshintsha ukuba i-15 yenyanga iwela ngeempelaveki okanye iholide kawonke-wonke.

Umgaqo-nkqubo wolawulo lwetyala nokuqokelela amatyala uvumela uMasipala ukuba anciphise, aqhawule okanye ayekise iinkonzo ukuba akukho ntlawulo yenziwe kwityala elingekahlawulwa. Ngolu phuculo lomgaqo-nkqubo, uMasipala unceda abahlali ukuba benze amalungiselelo afanelekileyo kwi akhawunti ezingekahlawulwa kwaye banqande ukuvalwa kombane xa iakhawunti inetyala.

Siyabamema abathengi ukuba basithinte ukuze benze isicwangciso sokuhlawula kwaye banqande ukuncitshiswa kweenkonzo.

ABASEBENZISA UMBANE OHLAWULELWA KWANGAPHAMBILI

Umgaqo-nkqubo uchaza indlela inxalenye yokuthenga umbane ohlawulelweyo isuswa ngokuzenzekelayo kwaye isetyenziselwa ukuhlawula ityala kwiakhawunti yakho.

UKUBA IAKHAWUNTI YAKHO INETYALA, UMBANE OHLAWULELWE KWANGAPHAMBILI UYA KUNCIPHISWA NGOLU HLENGAHLENGISO:

- Ixesha letyala kwiakhawunti
- Ipesenti yokuthenga umbane esuswayo ngokuzenzekelayo
- Ipesenti eseleyo yokusetyenziswa kombane

Ukuba akukho lungiselelo lwenziwe, i-90% yexabiso lokuthenga iya kususwa kuqala ukuhlawula ityala ngaphambi kokuba umbane uthengwe. Ukuba kukho isicwangciso sokuhlawula, isixa esichaziweyo siya kususwa kuqala ngaphambi kokuba umbane uthengwe.

IXESHA LETYALA:

ABASEBENZISA UMBANE WESIQHELO

Ukuba intlawulo ayenziwanga, okanye akukho lungiselelo lwenziwe ngomhla wokuphelelwa, isaziso sinokukhutshwa phantsi kwecandelo 115 loMthetho weNkqubo. Isaziso siya kulumkisa ngokuqhawulwa kombane kwiintsuku ezilishumi(10) emva komhla okhankanyiweyo kwisaziso.

Umbane uya kuqhawulwa ukuba intlawulo ayenziwanga okanye akukho lungiselelo lwenziwe. Umbane uya kuqhagamshelwa kwakhona kuphela emva kokuba isixa esikhankanyiweyo kwisaziso, kunye nalo naliphi na elinye ityala, kuquka neentlawulo zokudibanisa kwakhona, zihlawulwe okanye kwenziwe isivumelwano esamkelekileyo kuMasipala.

Ukuqhawulwa Kweenkonzo:
- 50% yetyala elingekahlawulwa kwiShishini (elungelolokuhlala) + isivumelwano seenyanga ezi-6
- 20% yetyala + iakhawunti yangoku kwiintsapho zokuhlala
- 10% yetyala + iakhawunti yangoku kwiintsapho ezihlwempuzekileyo ezivunyiweyo, kuquka amaqumrhu angenanzuzo kunye neecawa

Ukuba uyafaneleka kwisicelo sobuhlwempu, sikhuthaza abantu ukuba bazise amaxwebhu abo axhasayo ukuze abasebenzi bakwazi ukunceda kwinkqubo yesicelo sobuhlwempu.