Accounts Services

Your municipal account will be affected as follows:

• • Property rates, water, sanitation: +6%
  • Refuse removal: +8%
  • Electricity: +11.32% (subject to NERSA approval)

 View full Municipal Service Tariffs here

Due to ongoing postal delays with the South African Post Office (SAPO), we recommend that you receive your monthly municipal account via Email or WhatsApp. To register, please provide:

• The account holder’s name, account number, and address
• A valid email address (one email address per municipal account number)
• A cellphone number that has access to WhatsApp

Should your telephone number, email address, or postal address change, please notify us as soon as possible — simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

By keeping your records current, you help us serve you more efficiently and ensure that you do not miss important updates.

The Langeberg Municipality offers several rebate and support programs to help lower-income households and pensioners with municipal bills.

Property Rates Rebates

• Pensioners may qualify for a rebate on residential property rates depending on household income:
• 60% rebate: Household income up to R4 400 per month
• 50% rebate: Household income between R4 400 – R7 000 per month
• 40% rebate: Household income between R7 000 – R8 500 per month
• The first R100 000 of property value used exclusively for residential purposes is exempt from property rates.

Indigent Subsidy

Households with a combined monthly income of less than R4 700 may qualify for the indigent subsidy.

Support provided monthly:

• First 6 kilolitres of water free
• First 50 kWh of electricity free
• One refuse collection free
• One sewerage service free

Qualification criteria include:

• Household income not exceeding R4 700 per month
• Must be the full-time occupant of the residential property
• Applicant must own only one property
• Only the registered account holder may apply

There are conditions under which the subsidy can be withdrawn, for example if the household uses the property to run illegal businesses, allows illegal electricity connections, or sublets the property when the occupant is not personally occupying it.

For assistance or to apply, contact
This email address is being protected from spambots. You need JavaScript enabled to view it. | 023 616 8000

Account holders are urged to pay by the due date shown on their municipal statement, usually the 15th of each month (adjusted if it falls on a weekend or public holiday).

If accounts remain unpaid, the municipality may restrict, disconnect, or discontinue services. Residents are encouraged to contact us to arrange a payment plan to avoid service limitations.

Payment methods available:

• • At any Langeberg Municipal office (cash, card, or EFT)
  • Via EFT/online banking – use the municipality’s bank details as provided on your account and reference your municipal account number.
  • At approved third-party payment points if listed on your bill, e.g. EasyPay, Pay@, or supermarkets.

Important: Always use your municipal account number as the payment reference to ensure the payment is correctly allocated to your account. 

Keep proof of payment for reference if required.

Municipal accounts are issued by the 7th of each month.

Not receiving an account does not exempt you from payment. You are encouraged to make an estimated payment based on your previous month’s usage to avoid arrears or service restrictions.

Please request a statement to be resent via email or collect a copy from the cashier desk at your nearest Langeberg Municipal office.

If the usage or amount billed seems wrong (for example, it doesn’t align with previous readings or there’s been a sudden spike), you can lodge a complaint with the Municipality to investigate discrepancies.

1. Contact the Debtors Office.
2. Be prepared to provide previous readings, or proof of usage, when contacting customer services.
3. Errors will be investigated, and corrections applied where necessary.

Only the municipality may replace or install a water meter or flow measuring device. Report suspected faulty meters immediately to the municipality's 24/7 Call Centre:

• Call: 0860 88 1111 or 023 615 2219
• WhatsApp: 065 211 7822
• Collab Citizen App: https://onelink.to/jjzt2k
• E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it.

1. The municipality will inspect and, if faulty, replace the meter at no cost.
2. If the meter is found to be correct, a call-out fee will apply as per tariffs.

If the municipality is unable to read your meter—due to a locked gate or other reasons—and you do not submit your water reading yourself, your bill will be estimated based on your previous months consumption. Any cost estimates will be adjusted when we receive an actual reading.

Submit the reading yourself

Clicke here to download the my municipal meters App to register and take photo's of the meter on the same day each month, enter the reading and submit on or before the 10th of each month.

• You may submit up to two readings per meter every month.
• All Meter readings are taken on the same day each month and submitted on or before the 10th of each month.
• Meter readings received after the 10th of each month will be processed with the next month’s billing cycle.
• Do not enter decimal digits.
• View a full history of your readings on record.
• Analyse your consumption.

The Langeberg Municipality’s Credit Control & Debt Collection Policy – outlines procedures for arrears, reconnections, and payment arrangements.

Pay the arrears in full or make a payment arrangement at a Municipal Credit Control official to avoid disconnection or service limitation.

Electricity disconnections due to arrears will not be reconnected after office hours.

Pre-Paid Electricity Deductions:

Part of your pre-paid electricity purchase may be automatically applied to arrears .

• 1 month (30–59 days):
  60% will automatically be applied to arrears account while 40% will remain for electricity
• 2 months (60–89 days):
  80% will automatically be applied to arrears account while 20% will remain for electricity
• 3+ months (90+ days):
  90% will automatically be applied to arrears account while 10% will remain for electricity

Conventional Electricity Accounts:

A Section 115 notice may be issued warning of potential disconnection 10 days after the notice.

Tip: Contact the municipality to arrange a payment plan to avoid service interruptions.

Contact the Accounts Department directly.

1. Check your account: Confirm the arrears and any disconnection notices issued.
2. Contact the Accounts Department: Arrange payment of outstanding amounts or agree on a payment plan.
3. Pay the required amount:
• Residential accounts: 20% of arrears + current account
• Business/non-residential: 50% of arrears (over 6 months)
• Approved indigent/NPO/church: 10% of arrears + current account
4. Reconnection: Electricity will only be reconnected after payment or an approved arrangement. Reconnection fees may apply.
5. Pre-paid electricity users: Any deductions from pre-paid purchases for arrears will be applied automatically once the account is settled or a plan is in place.

Acting promptly and contacting the municipality can prevent longer disruptions and additional fees.

Please report suspected illegal connections immediately to our 24/7 Call Centre.