The Langeberg Municipality Call Centre operates 24 hours a day, 7 days a week.
We are dedicated to deliver high-quality service by facilitating communication between the municipality and the community, ensuring fast response to service requests, general inquiries, and complaints, and monitoring monthly complaints to identify common issues requiring attention.
Report municipal service issues through any of the following channels:
Please note: During load shedding, landlines may be unavailable. We recommend using WhatsApp or Email during those times.
A trained operator will assist you with your query or complaint. The operator logs the caller's details and the nature of complaint on the municipal computer system, notifying the relevant department or directorate. Members of the public can request a customer complaint reference number to follow up on progress. It's crucial for the operator to receive all relevant information, including the caller's name, address, and phone number.
To follow-up on logged complaints, please use the reference number provided to you per complaint.
Stay Informed:
Follow our WhatsApp Channel
Be the first to receive real-time municipal notices via WhatsApp.
- Full Name and Surname - Street Address and Town / or Municipal Ward Number - Municipal Account Number - Cellphone Number - Language Preference (Afrikaans / English)
You can contact the call centre to report issues related to the following services:
💧 Water and Sanitation - Burst water pipes - Sewer blockages - Septic tank removal - Irrigation water issues - Water meter leaks
🚧 Streets and Stormwater - Potholes - Blocked stormwater canals or pipes - Damaged roads and pavements
⚡ Electricity - Power interruptions - Blocked prepaid electricity meters (after hours and weekends) - Streetlight faults
🌿 Environmental Services - Dirty streets and pavements - Missed refuse removal - Illegal dumping - Tree pruning - Disposal of building rubble
Please Note: These issues cannot be reported to the Call Centre
🔌 Load Shedding Schedules Please refer to the links below for current loadshedding information: - View the Load Shedding Schedule - Download a free loadshedding app: - Android: Load Shedding Notifier - iPhone: Search “load shed ct” and enter your area code: Select Code 10 for McGregor Select Code 3 for all other Langeberg towns
For direct assistance, the following officials are available in each municipal area:
Robertson & Mc Gregor – Nigel Pietersen and Lizma Van Tonder
Bonneville & Ashton - Carina Joubert & Charné January
Montagu & Farms (Rural) - Bregene Pekeur & Samantha Van Der Merwe
Rates enquiries - Yolanda Nogaga & Estelle De Toit
Sundries – Ilse Filander
Client Service Charter
The Client Service Charter outlines our commitment to providing excellent services to the community of the greater Langeberg area. As set out in this charter, our clients also have a responsibility to assist us in this regard by providing us with the correct information; be reasonable and understand there are various priorities require attention, and to trust that we have your interest at heart. We strive to be professional, transparent, and maintain the highest service standards to uphold Batho Pele principles.
To view the Client Service Charter document, click on the image below and feel free to provide us with feedback.
Further Information
MANAGER: GOVERNANCE SUPPORT Mr AB Bronn 023 615 8013/2219 This email address is being protected from spambots. You need JavaScript enabled to view it.
CALL CENTRE SERVICE DELIVERY Mr AB Bronn 023 615 8013/2219 This email address is being protected from spambots. You need JavaScript enabled to view it.
WARD COMMITTEES ADMIN Mr AB Bronn 023 615 8013/2219 This email address is being protected from spambots. You need JavaScript enabled to view it.
COMMUNITY LIAISON Mr AB Bronn 023 615 8013/2219 This email address is being protected from spambots. You need JavaScript enabled to view it.
