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Customer Care Services

Our aim is to improve on customer loyalty and customer satisfaction within our municipality by placing all people at the centre of development. To do this we have established a 24/7 emergency and customer queries call centre.

 Please report the following types of complaints directly to the call centre, in order to speed up service delivery in your ward.

  • Water and sanitation services

(pipe bursts, sewerage blockages/septic tanks, leiwater problems, water meter leakages)

  • Streets and storm water

(potholes, blocked storm water canals/pipes, damaged streets)

  • Electricity services

(electricity Interruptions, electricity blockages (after hours and weekends), street lighting problems)

  • Environmental services

(dirty streets and pavements, illegal dumping of refuse, refuse removal, municipal skips, pruning of trees, building rubble)

The WhatsApp line serves as an addition to the existing methods of reporting, such as e-mail and telephone, and is in operation 24 hours a day, 7 days a week.

Log your service delivery complaint:

WhatsApp:  065 211 7822
Call:             0860 88 1111
Email:          This email address is being protected from spambots. You need JavaScript enabled to view it.

The number 0860 88 11 11 will connect you to a trained operator who will alert the emergency services or assist you with a query or complaint. The operator will electronically log in the caller's details and the nature of the query or complaint on the municipal computer system.

The relevant department or directorate will then be informed immediately and will attend to the query.

Members of the public may request a customer complaint reference number to be able to follow up on the progress.

It is of the utmost importance that, when registering the complaint, the operator is given all relevant details such as the name, address and contact details of the caller.

Client Service Charter

This Client Service Charter is evidence of our commitment to deliver excellent services to our clients, the community of the greater Langeberg area. 
As set out in this charter, our clients also have a responsibility to assist us in this regard by providing us with the correct information; be reasonable and understand there are various priorities require attention, and to trust that we have your interest at heart.
We endeavor to be professional and transparent in our dealings with you, and to maintain the highest possible service standards in our strive to uphold the Batho Pele principles. 

Click on the below image to view the Client Service Charter document and feel free to provide us with feedback: