HOW TO UPDATE YOUR PRE-PAID ELECTRICITY METER

All STS prepaid electricity meter software in South Africa is being updated to prepare for a Token ID (TID) Rollover on 24 November 2024.

Langeberg Municipality launched an initiative in October 2023 in which appointed service provider, Syntell, made door-to-door visits to assist residents with the inspection and re-programming of prepaid electricity meters.

Syntell concluded the door-to-door visits after successfully configured 55% of prepaid meters to accept the new STS Edition 2 tokens, which will be generated from 24 November 2024.

What to do if my pre-paid meter box has not been updated?

The do-it-yourself phase of the project began on 01 July 2024.

If this is not done, the prepaid meter will be unable to accept tokens, leaving the consumer without access to electricity from 24 November 2024.

How to update my pre-paid meter:

If a pre-paid meter was not updated yet, the customer’s next electricity purchase, will include 3 x 20-digit update tokens:

• Two 20-digit update tokens and
• one regular credit token.

All three tokens must be entered into the meter in the order that they appear.

his is a once-off process that will update your pre-paid meter, so that any purchase thereafter will contain only the usual 20-digit token.

NOTE: Prepaid meter users should recharge any previously purchased vouchers before they enter the codes to update the meter.

Should you have any queries or need assistance, contact the Syntell Service desk at:

• Phone: 0218121877
• WhatsApp: 0727289229
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.