INTERNAL NOTICE TO ALL MUNICIPAL USERS: MICROSOFT GLOBAL OUTAGE – ALTERNATIVE EMAIL ACCESS THROUGH MIMECAST

As of Friday, 13 November 2026, Microsoft is experiencing a major international service disruption affecting Microsoft 365.

Services affected

• Outlook: Users unable to access inboxes, send or receive emails.
• Microsoft Teams: Connectivity and messaging problems.
• Microsoft 365: Various application and administration issues.
• Copilot: Login and response problems.
• SharePoint: Some features affected.
• Exchange Online: Mailbox connectivity problems.

Municipal users are advised that staff members who have access to Mimecast should use the Mimecast https://login-us.mimecast.com/u/login?gta=portal to access their email services in the interim.

This will serve as an alternative means of accessing email while Microsoft works towards resolving the global service disruption.

Users are requested to:

1. Access their emails through Mimecast where Microsoft Outlook or other Microsoft 365 services are unavailable.
2. Continue monitoring their email communications through Mimecast.
3. Report any difficulties accessing Mimecast to the ICT Helpdesk numbers.
4. Resume normal use of Microsoft email services once service availability has been restored.

The ICT Department continues to monitor the situation and will provide further updates as necessary.

We appreciate your patience and cooperation during this period.

LANGEBERG MUNICIPALITY