ELECTRICAL METER AUDIT IN CONJUNCTION WITH THE TID ROLLOVER PROCESS WELL UNDERWAY

As from October 2023, the appointed prepaid meter service provider, Syntell Pty Ltd, successfully visited 2,848 (15.3%) of Langeberg Municipal residences, to kick-off the Token ID Rollover project and conduct an electrical meter audit. With Zolani, Ashton and Nqkubela residences already visited, the fieldworkers will commence in Robertson from 06 February 2024. The aim of the project is to visit all households in the Langeberg Municipal area before the Token ID (TID) Rollover of STS prepaid meters on 24 November 2024.

If this is not done, the prepaid meter will stop functioning on 24 November 2024 and the user will be left without access to electricity. Langeberg Municipality has opted against the Eskom do-it-yourself approach, but will rather assist all residents to manually update their pre-paid meters and use this opportunity to audit all electricity meters. Residents must please allow authorized Syntell fieldworkers with an official identity card to enter your premise and access your electricity meter.

The Syntell visit to your property will involve:

An inspection of the electrical meter User data information collection Configure electricity prepaid meters to accept the new STS Edition 2 tokens so that the meter continues to work after 24 November 2024.

Prepaid meter users will need to recharge any vouchers you have already purchased. Once you have rolled over your software your prepaid meter will not accept any old tokens, so you must input any pre-purchased vouchers. Make an appointment As the door-to-door visit occur during working hours, many residents are at work. The Syntell field staff will then leave a letter requesting the resident to make an appointment for a suitable time to return to the property.

Thus far, 824 households could not be accessed due to nobody being at home, of which only 89 residents called to schedule an appointment. All appointments have been attended to by the fieldworkers. We require our residents to respond to the “No Access letter” by contacting the Syntell Service Desk, to schedule an appointment. Your cooperation will be highly appreciated.

• Phone: 0218121877
• WhatsApp: 0727289229
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

THESE FIELD AUDITORS COULD SOON VISIT YOUR PROPERTY TO UPDATE YOUR PREPAID METER